Shipping Policy

Last updated: July 25, 2026

Free US Shipping

Shipping is free on every order. We currently ship within the United States only.

Processing Time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). During processing, your order is checked, carefully packed, and handed to our shipping partner.

Delivery Time

• In-stock items typically arrive within 2 to 5 business days after processing.
• High-demand items: when our US stock sells out, we ship directly from our main warehouse so you do not have to wait for a restock. Delivery then takes up to 6 to 10 business days.
• Delivery times are estimates, not guarantees. Delays can occur due to carrier issues, weather, or high-demand periods.

Tracking

You will receive an order confirmation by email right after your purchase, and a tracking link as soon as your order ships. Please allow up to 48 hours for tracking to update.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us because of an address error, we can reship it (additional shipping may apply) or refund it minus any shipping costs incurred.

Lost, Stolen, or Delayed Packages

If tracking shows delivered but you cannot find your package, please check with your household and neighbors and contact your local carrier first. If you still need help, email us at help@noveliocare.com and we will do our best to assist. For packages lost in transit, contact us and we will investigate with the carrier.

A shipping delay alone does not qualify for an immediate refund while tracking shows your order is on its way. If you no longer want the order once it arrives, our Return & Refund Policy applies.

Contact

CONSTANT GROUP LIMITED
Company Registration Number: 79804500
Email: help@noveliocare.com