Return & Refund Policy

Return & Refund Policy

Last updated: July 25, 2026

We want you to love your purchase from NOVELIO, operated by CONSTANT GROUP LIMITED ("we," "us," or "our"). This policy explains our 60-Day Money-Back Guarantee and how returns and refunds work.

Our 60-Day Money-Back Guarantee

You have 60 days from the day your order is delivered to try your product. Use it. Open the jar, work it into your routine, give it a real chance. That is exactly what the guarantee is for.

If you are not satisfied within those 60 days, contact us at help@noveliocare.com and we will arrange a refund of your purchase price as described below.

How to Request a Refund

  1. Email help@noveliocare.com within 60 days of delivery. Include your order number and the name or email you used at checkout.
  2. Our team will reply with your return instructions and the correct return address, usually within 1 to 2 business days.
  3. Ship your return and send us the tracking number.

Please do not send anything back before you receive the return address from our team. Returns that arrive unannounced cannot be matched to an order and cannot be processed.

Return Conditions

  • To be eligible for a refund, you must return your complete order: every item that was included in the package, including any free promotional items such as the Sculpting Gua Sha. Free items are part of the order and must be returned with it.
  • Incomplete returns are not eligible for a refund.
  • The product itself may be opened and used. That is the point of the guarantee.
  • Return shipping is arranged and paid for by the customer. We recommend a tracked shipping service, as we cannot refund returns that do not reach us.

Refunds

  • Once your return arrives and is checked, we refund the purchase price to your original payment method.
  • Please allow 5 to 10 business days after the refund is issued for it to appear on your statement, depending on your bank or card provider.
  • Return shipping costs are not refunded.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, that is on us. Contact us within 14 days of delivery with a photo of what you received, and we will send a replacement or issue a refund at no cost to you.

Cancellations

Orders can be canceled or changed only before they have been processed for shipment. Once an order has shipped, it can no longer be canceled and our standard return process applies.

Fair Use

This guarantee exists for genuine, personal-use purchases. To protect it from abuse, we may limit the guarantee to one claim per customer or household, and we may decline refunds where there is evidence of fraud, abuse, reseller activity, or a pattern of repeated returns.

Chargebacks

If anything is wrong with your order, please contact us first. We resolve almost every issue quickly and directly. We reserve the right to dispute chargebacks that do not comply with this policy or where a refund has already been issued.

Contact

CONSTANT GROUP LIMITED
Company Registration Number: 79804500
Email: help@noveliocare.com